The practice team manages all non-clinical aspects of the practice to support high quality patient care. The team ensures that the right equipment is available and that the premises are safe, clean, functional and pleasant. The team handles new registrations, travel vaccination forms, insurance related matters, applications for medical examinations and more. The team supports the clinicians in delivering patient services.
The team can be contacted for any non-medical matters by using our contact the practice form.
The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice and support delivery of quality patient care. The Reception Staff have a very demanding role. They are here to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
Kallie Pragnell – Receptionist
Harriet Evans – Receptionist
Sue Pengilly – Receptionist
Dawn Fawke – Receptionist
Kim Nuttall – Receptionist
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.